At Hawah Beauty, we prioritize customer satisfaction and strive to offer the best shopping experience. That’s why we provide a clear return and exchange policy for your convenience.
General Conditions:
- You can return or exchange a product within 14 days of receiving your order.*
- The product must be in its original condition, unused, with all original accessories and packaging.*
- Items damaged due to misuse are not eligible for return or exchange.*
Non-Returnable & Non-Exchangeable Products:
- Used or opened items (e.g., cosmetics that have been opened or used).*
- Sale or clearance items.
- Personalized products (e.g., custom perfumes or made-to-order items).*
Return & Exchange Process:
- Contact us via WhatsApp, email, or phone.
- Provide the purchase invoice or proof of order along with the returned product.
- We will review your request within three business days and inform you of the next steps.
Shipping Costs:
- Customers cover the return/exchange shipping costs, unless the product is defective or incorrect.
- If the item is faulty or incorrect, we will cover all shipping costs.*
Refund Processing Time:
- Refunds will be issued to the original payment method within two days of receiving and reviewing the returned product.*